FAQ

You can place an order through my website. Before ordering, please read my terms of use and privacy policy.

The shipping cost depends on the country you are ordering from.

Your order will be shipped within 1-3 business days, depending on stock availability. The shipping delivery time usually varies between 3-5 days depending on the shipping company you choose.

Once your order is shipped, you will receive a tracking number by email. You can use this number to track the status of your order on the website of your shipping company.

Since the products you order are handmade, returns are not possible. However, in case of a production defect, a one-to-one exchange or a similar product exchange can be made.

Different size options are available for my products. You can find the available sizes for each product on its page. You can also contact me to place a custom size order.

Regular cleaning is important to maintain the beauty of your stained glass. Here are some quick and easy cleaning tips: Quick Cleaning: Gently dust your stained glass with a soft, clean cloth. Deep Cleaning: Use a soft, clean cloth with an ammonia-free glass cleaner. Wash your hands before and after cleaning. Important Tips: To prevent accidents, remove the stained glass from its hanging position before cleaning. Use soft toothbrushes to clean cracks. Additional Recommendations: Avoid direct sunlight to preserve the color of your stained glass. Do not use acidic or alkaline cleaners. Use a mild soapy water solution to clean the frame of your stained glass. If you see any cracks or damage to your stained glass, consult a specialist for repair.

To prevent scratching the glass: Do not use textured materials: Textured materials such as paper towels and dish sponges can scratch the glass. Use a soft, lint-free microfiber cloth. To prevent water damage: Do not use water: Water can leave stains on the glass and scratch it over time. It is better to use a damp cloth. Avoid abrasive products: Do not use abrasive chemicals and cleaners: These products can discolor the glass and weaken its structure. Use ammonia-free, special glass cleaners. Additional Recommendations: Wash your hands before cleaning: Dirt and oil on your hands can scratch the glass. Spray the cleaner onto the cloth, not directly onto the glass: This will prevent the glass from etching. Rinse thoroughly: Make sure there is no cleaner residue left on the glass. Use a soft cloth to dry: Do not use textured materials such as paper towels.

You can display your suncatcher anywhere you like! Most pieces are designed to be hung in a window where sunlight can reach them. Each suncatcher comes with a chain or string for easy hanging. You can secure it to the top or bottom of your window frame using a nail or screw. The use of rubber suction cups is not recommended. Avoid displaying your suncatcher in bathrooms or any excessively humid environments. Such environments can cause moisture stains or rapid oxidation of the frame. Tips for hanging your suncatcher: Choose a window that gets sunlight. This will make the colors of your suncatcher look their best. Secure your suncatcher to the top or bottom of your window frame. You can use a nail or screw to do this. Avoid using rubber suction cups. Suction cups can loosen over time and cause your suncatcher to fall. Avoid displaying your suncatcher in bathrooms or excessively humid environments. By following these simple tips for hanging your suncatcher, you can create a beautiful display that you will enjoy for years to come.

Yes, all products are guaranteed against manufacturing defects for 1 year.

Stained glass is an art form made by placing colored glass pieces in a lead or copper frame.

Different price options are available for my products. You can find the price of each product on its page.

Yes, you can place a custom design stained glass order. You can share your exciting ideas with me.

There is a blog on my website with information about stained glass making.